My buddy is doing flooring. His contractor installed the floor and the grout never cured. It was soft and just chipped out of the joints... some was almost goopy. Round 2 was the same. Then the owner came to do round 3. Then My buddy did his own test run and had same results. Does this sound like defective grout? Any chance to get the mfg to pay for anything beyond a refund from the big box? Using Mapei Ultracolor Plus FA.
Edit: My buddy is the one who purchased the grout, so it's not as simple as telling the contractor to fix it. He's actually lucky that he didn't get charged for round 2, which I think was a complete redo. Round 3 was a spot test.
Edit: My buddy is the one who purchased the grout, so it's not as simple as telling the contractor to fix it. He's actually lucky that he didn't get charged for round 2, which I think was a complete redo. Round 3 was a spot test.